Privacy Policy

This privacy statement was last updated on June 10, 2024 and applies to citizens and legal permanent residents of the United Kingdom.

In this privacy statement, we explain what we do with the data we obtain about you via https://www.infinityttr.com/en/. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

• we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
• we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
• we first request your explicit consent to process your personal data in cases requiring your consent;
• we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
• we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

1.1 Contact - Through phone, mail, email and/or webforms

For this purpose we use the following data:

• A first and last name
• Account name or alias
• A home or other physical address, including street name and name of a city or town
• An email address
• A telephone number
• State identification card number
• Commercial information, including records of personal property, products or services purchased, obtained, or considered
• Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
• Geolocation data

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We determine the retention period according to fixed objective criteria: El periodo de retención depende del tiempo en el que el usuario esté registrado

1.2 Payments

For this purpose we use the following data:

• A first and last name
• Account name or alias
• A home or other physical address, including street name and name of a city or town
• An email address
• A telephone number
• State identification card number
• Commercial information, including records of personal property, products or services purchased, obtained, or considered
• Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
• Geolocation data

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We determine the retention period according to fixed objective criteria: El periodo de retención de datos es a efectos legales y de comunicación

1.3 Registering an account

For this purpose we use the following data:

• A first and last name
• Account name or alias
• A home or other physical address, including street name and name of a city or town
• An email address
• A telephone number
• State identification card number
• Commercial information, including records of personal property, products or services purchased, obtained, or considered
• Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
• Geolocation data

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We determine the retention period according to fixed objective criteria: El periodo de retención depende del tiempo que el usuario esté registrado

1.4 Newsletters

For this purpose we use the following data:

• A first and last name
• A home or other physical address, including street name and name of a city or town
• An email address
• Commercial information, including records of personal property, products or services purchased, obtained, or considered
• Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
• Geolocation data

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We determine the retention period according to fixed objective criteria: El periodo de retención depende del tiempo que el usuario esté registrado

1.5 To support services or products that a customer wants to buy or has purchased

For this purpose we use the following data:

• A first and last name
• Account name or alias
• A home or other physical address, including street name and name of a city or town
• An email address
• A telephone number
• State identification card number
• Commercial information, including records of personal property, products or services purchased, obtained, or considered
• Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
• Geolocation data

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We determine the retention period according to fixed objective criteria: El periodo de retención depende de si el usuario está registrado y es a efectos de dar un buen soporte

1.6 To be able to comply with legal obligations

For this purpose we use the following data:

• A first and last name
• Account name or alias
• A home or other physical address, including street name and name of a city or town
• An email address
• A telephone number
• State identification card number
• Commercial information, including records of personal property, products or services purchased, obtained, or considered
• Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
• Geolocation data

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We determine the retention period according to fixed objective criteria: El tiempo de retención es como mínimo el tiempo exigido para los efectos legales

1.7 Compiling and analyzing statistics for website improvement.

For this purpose we use the following data:

• Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
• Geolocation data

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We determine the retention period according to fixed objective criteria: El tiempo de retención depende de los deseos del usuario o hasta una limpieza de datos

1.8 To be able to offer personalized products and services

For this purpose we use the following data:

• A first and last name
• Account name or alias
• A home or other physical address, including street name and name of a city or town
• An email address
• A telephone number
• State identification card number
• Commercial information, including records of personal property, products or services purchased, obtained, or considered
• Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
• Geolocation data

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We determine the retention period according to fixed objective criteria: El tiempo de retención depende de los deseos del usuario o hasta una limpieza de datos

2. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy. 

3. Disclosure practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

We have concluded a data processing agreement with Google.

Google may not use the data for any other Google services.

The inclusion of full IP addresses is blocked by us.

4. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

The security measures we use consist of:

• Login Security
• DKIM, SPF, DMARC and other specific DNS settings
• (START)TLS / SSL / DANE Encryption

5. Third-party websites

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

6. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

7. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

• You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
• Right of access: You have the right to access your personal data that is known to us.
• Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
• If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
• Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
• Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

8. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Information Commissioner's Office:

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

9. Children

Our website is not designed to attract children and it is not our intent to collect personal data from children under the age of consent in their country of residence. We therefore request that children under the age of consent do not submit any personal data to us.

10. Contact details

Inteligent Business Solutions-GV, S.L.
Avenida Aguilera, 40-42 1ºC
03006 Alicante
Spain
Website: https://www.infinityttr.com/en/
Email: gdpr@infinityttr.com
Phone number: +34 966631535

We have appointed a representative within the United Kingdom. If you have any questions or requests with respect to this privacy statement or for our representative, you may contact Máximo López Martínez, via gdpr@infinityttr.com, or by telephone on 966631535.

Annex

WPML

WPML uses cookies to identify the current language of the visitor, the last language visited and the language of the users who have logged in.

WooCommerce Multilingual

WooCommerce Multilingual will use cookies to understand shopping cart information when languages ​​are used in the domains and must be transferred between them. WooCommerce Multilingual also uses cookies to identify the language and currency of each customer in order to generate WooCommerce reports.

Mailster (Newsletter)

If you have registered in our newsletter, you can receive emails from us. This includes, but is not limited to transaction and marketing emails. We only send emails to users who have registered explicitly or implicitly (registration, purchase of product, etc.) In the registration we collect your email address, your name, general conditions and privacy policy, your current location, your IP address current and timestamp of the registration, your IP address and timestamp when you have completed your subscription and the current web address where the registration was made. Each time you receive a newsletter from us, we track if you open the email in your email manager, if you click on a link within the email, your current location and your current IP address.

BackupBuddy

This add-on allows you to make backup copies of our website that are stored on the web server and in our facilities, and is password protected. The backup contains all the information collected in the processing of our clients' data and in the communications established with them.

WooCommerce (Shopping Cart)

We collect information about you during the payment process in our store. We use location information estimated or entered manually to determine taxes and shipping costs. We also use cookies to track the contents of the cart while browsing our site. You can get more details of our cookies policy at: https://www.infinityttr.com/en/politica-de-cookie-eu/, at https://www.infinityttr.com/en/politica-de-cookie-uk/ and at https://www.infinityttr.com/en/do-not-sell-my-personal-information/ When you buy something we ask you to provide information that includes your name, billing address, shipping address, email address, phone number, credit / payment card details and optional additional information such as username and password. We will use this information for purposes such as:

• Send you information about your account and order.
• Respond to your requests, including refunds and claims.
• Process payments and avoid fraud.
• Set up your account for our store.
• Comply with any legal obligation we have, such as tax calculations.
• Improve the offers of our store.
• Send you promotional messages, if you choose to receive them.

If you create an account we will store your name, address, email and telephone number, which we will use for the payment process and future orders. We usually store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally obligated to keep it. For example, we will store order information for a minimum of 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses. We also store comments or ratings, if you choose to leave them. Our team members have access to the information you offer us. For example, store administrators and managers can access:

• Order information, such as what was purchased, when it was bought and where it should be sent, and
• Customer information, such as your name, email address, and billing and shipping information.

Our team members have access to this information to help complete orders, process refunds and support you. We only share this information with third parties for the purpose of processing orders, making a production of materials, sending the orders or giving the possibility of making the payment. This could include, but is not only limited to, analysis, marketing, payment gateways, shipping providers, and embedded third parties. We accept payments through Stripe and PayPal. When processing payments some of your data may pass to PayPal or Stripe, including the information required to process or support the payment, such as the total purchase and billing information. Please check PayPal's privacy policy, or Stripe's privacy policy for more details.